Frequently Asked Questions

 Well, I am glad you asked! (:

My first answer is because I am local and loyal to my clients. Tying into that, I think our exceptional customer service and attention to detail truly sets us apart. We also send a follow-up questionnaire for every booking, requesting feedback simply because we want to get it right the first time, every time. Runner-up reason would certainly be our offering of on-the-spot phone photography and a complimentary custom cake. They both are our little gestures of thanks for choosing us to celebrate you! 

 We're dedicated to ensuring your special day is unforgettable! Arrive at your picnic, relax, and take it all in. We seriously will handle the rest. Picnic packages come standard with setup and cleanup, blanket assortment, pillows, phone photography, fresh florals, charcuterie, semi-disposable dining setting: plates, napkins, silverware, drinkware, table decor, candles, personalized message board, ice bucket, complimentary H2O, and a 5" round cake. (Please discuss any special requests you may have in addition when booking.) 

 Depending on the celebration, inclusions may vary.  Please be sure to discuss all package interest and possible add-ons with your picnic specialist. 

Cancellations made up to 14 days prior to event date will result in a full refund of the package price minus applicable permitting fees.

If extreme weather is forecasted for the time of your event that would prohibit the event from being able to take place: 1) you will be offered to reschedule at a later (available) date and time or 2) a partial refund of 20% will be issued for client inconvenience. Cancellations made by the client within 7 days (non weather related) are non-refundable.

A planning specialist will reach out to you within 24 hours of your inquiry to discuss all the details of your special day and obtain a 50% deposit. From there 72 hours before your picnic we will send an invoice for all remaining dues. Once on-site, a Tides and Tassels attendant will ensure your satisfaction, verify contact information, snap your gorgeous photos and leave you at peace. We are available via text or phone and are always within 10 minutes away.