Frequently Asked Questions

Simply select your package from the services page and any add ons you desire. You will then fill out our client questionnaire.  Once recieved, a planning specialist will reach out to you within 24 hours of your inquiry to discuss all the details of your special day and obtain a 50% deposit. From there 72 hours before your service date we will collect all remaining dues. Once on-site, a Tides and Tassels attendant will ensure your satisfaction, and leave you at peace. We are available via text or phone and are always within 15 minutes away of any picnic services.

 We're dedicated to ensuring your special day is unforgettable! Arrive at your picnic, relax, and take it all in. We seriously will handle the rest. Picnic packages come standard with setup and cleanup, blanket assortment, pillows, phone photography, fresh florals, dining setting: plates, napkins, silverware, drinkware, table decor, candles, personalized message board, ice bucket, and complimentary H2O. (Please discuss any special requests you may have in addition when booking.) 

 Depending on the celebration, inclusions may vary.  Please be sure to discuss all package interest and possible add-ons with your picnic specialist. 

Cancellations made up to 14 days prior to event date will result in a full refund of the package price minus applicable permitting fees. Cancellations made by the client within 7 days (non weather related) are non-refundable.

If extreme weather is forecasted for the time of your event that would prohibit the event from being able to take place: 1) you will be offered to reschedule at a later (available) date and time or 2) a partial refund of 20% will be issued for client inconvenience. 

Depending on the availability, absolutely! There is an additional $100 service fee for all services requested within a 24-hour time frame. 

Well, I am glad you asked! (:

My first answer is because I am local and loyal to my clients. Tying into that, I think our exceptional customer service and attention to detail truly sets us apart. We also send a follow-up questionnaire for every booking, requesting feedback simply because we want to get it right the first time, every time. Runner-up reason would certainly be our offering of add ons. We want to ensure that all you need to do is show up and enjoy.